Support

How can we help?

Most common topics

Connecting GBP SMS review requests Billing & plans Moderator access Scheduling posts

Email support

support@levelfeedback.com

We reply within 1 business day. Pro and Max subscribers receive priority responses.

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Help Center

Browse step-by-step guides and help articles before reaching out — you'll likely find your answer in under a minute.

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On the Max plan?

Max subscribers receive a one-on-one onboarding call and assisted setup when they first join. If you're on Max and haven't heard from us yet, email us and we'll get your session scheduled.

Not on Max yet? See what Max includes →

Common questions

How do I connect my Google Business Profile account?

Go to Settings > Integrations > Google Business Profile and click “Connect account.” You'll be asked to sign in with the Google account that manages your GBP listing — this may be different from your Level Feedback login. See the step-by-step guide for details.

Why aren't my reviews syncing?

Reviews sync automatically once per day. You can also trigger a manual sync from the Reviews tab (Pro and Max only, rate-limited to once every 5 minutes). If reviews still aren't appearing after a manual sync, try disconnecting and reconnecting your GBP account from Settings > Integrations.

I hit my monthly limit. What do I do?

You can upgrade your plan at any time from Settings > Billing — your new limits apply immediately. If you don't want to upgrade, your limits reset automatically on your billing date. You can see your current usage and reset date in your dashboard.

Can I change my SMS message template?

Yes — on Pro and Max plans. Go to Settings > SMS to edit and save your custom template. Free and Basic plans use a fixed default template. See the customization guide for character limits and best practices.

A reply I posted to Google has a typo. Can I edit it?

No — Google does not allow editing a reply after it has been posted. You can delete the reply directly in Google Business Profile and post a new one, but Level Feedback cannot do this on your behalf once a reply is submitted. This is a Google constraint, not a Level Feedback limitation.

How do I cancel my subscription?

Go to Settings > Billing > Cancel plan. Your subscription stays active until the end of your current billing period. Your data is preserved on the Free plan after cancellation. See our cancellation guide for full details.