You can cancel your Level Feedback subscription at any time. Cancellation takes effect at the end of your current billing period.
How to cancel
Go to Settings > Billing and click Cancel Subscription. You'll be asked to confirm and optionally share your reason for cancelling. After confirming, your subscription is scheduled to cancel at the end of the current billing period. You'll receive a confirmation email.
What happens after cancellation
Your account remains active and fully functional until the end of the current billing period. After that date, your account moves to a read-only state: you can view your review history but can't generate new replies, send SMS requests, or publish posts.
What data is preserved
Your review history, reply history, and post history are preserved for 90 days after cancellation. After 90 days, account data is deleted in accordance with our data retention policy. SMS history and customer phone numbers are deleted immediately upon cancellation.
Reactivating your account
To reactivate, go to the login page and sign in with your existing credentials. You'll be prompted to choose a plan and enter payment details. Once reactivated, your previous review history (if within the 90-day window) will be restored.