Sending a review request takes less than a minute. You enter the customer's name and phone number, and Level Feedback sends a personalized SMS with your Google review link.
Before you send
Make sure you have the customer's consent to contact them by SMS. You should only send review requests to customers who have done business with you and have provided their phone number for business communication purposes. See our TCPA compliance guide for more detail.
How to send a request
Go to the SMS tab and click New Request. Enter the customer's first name and mobile phone number. The preview panel on the right will show exactly what the customer will receive. Click Send to deliver the message immediately.
What the customer receives
The customer receives a text message from your dedicated Level Feedback number. The message includes their first name, your business name, and a short link that takes them directly to your Google review form — no searching required.
Checking delivery status
After sending, the request appears in your SMS History list with a delivery status indicator. Statuses include Delivered, Pending, and Failed. If a message shows as Failed, check that the number is a valid mobile number and try again.