Level Feedback plans include monthly usage caps for SMS review requests, AI reply generations, and GBP posts. Understanding how these work helps you plan your month and avoid surprises.
What counts toward each limit
Each SMS sent to a customer counts as one SMS credit. Each AI reply generation (including regenerations) counts as one reply credit. Each published GBP post counts as one post credit. Drafts that are never published do not count.
When limits reset
All caps reset on the first day of your billing cycle each month. If your billing date is the 15th, your caps reset on the 15th of each month — not on the 1st of the calendar month. You can find your reset date in Settings > Billing.
What happens when you hit a limit
If you hit your SMS, reply, or post cap before the month resets, that feature will be paused until reset. You can still use the features you haven't capped out on. You'll receive an email notification when you reach 80% of any cap.
How to check your current usage
Your current usage is visible in Settings > Usage at any time. You'll see a progress bar for each capped feature showing how much of your monthly allowance you've used and how many days until reset.